Wednesday, 5 June 2019
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08.00
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Registration – Hotel Regina Isabella, Piazza Santa Restituta, 1 – Lacco Ameno, Ischia
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Plenary Session – Sala Azzurra
Opening Ceremony
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8.40 – 9.00
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Opening Ceremony –Cristina Mele – University of Naples ‘Federico II’ and Francesco Polese – University of Salerno
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9.00 – 9.45
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Stephen Vargo, University of Hawaii – ‘Service Dominant logic. An update’
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9.45 – 10.30
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Jim Spohrer, Director of Cognitive Opentech Group (COG), IBM Almaden Research Centre – ‘Solving Service Science’
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10.30 – 11.00
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Coffee break
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11.00 – 12.00
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Parallel Sessions
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Sala Azzurra
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Sala Pinetina
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Sala Agrumi
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Sala Regina
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Institutions and Co-creation
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Service ecosystems
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Higher Education
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Value co-creation
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Chair: Larissa Braz Becker
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Chair: Christoph Breidbach
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Chair: Montserrat Diaz Mendez
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Chair: Rainer Schmidt
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Braz Becker, Jaakkola, Vargo Customers’ responses to institutional complexity in the determination of value
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Warg, Zolnowski, Frosch, Weiss From Product Organization to Platform Organization – Observations of Organizational Development in the Insurance Industry
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Diaz-Mendez, Saren, Zamora-Ramos Higher Education student complaint behavior from the perspective of the Service- Dominant logic
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Seino, Jiang, Muramatu, Ohyabu, Zhang Value co-creation model in the manufacturing industry
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Macdonald, Kelleher, Wilson Value co-creation in collective consumption contexts: integrating practice and experience perspectives
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Fischer Sustainability and DIY as emerging factors for online service offers
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Hasenknopf Coaching as central element of a new Didactics of Higher Education
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Schmidt, Dacko, Keller, Möhring, Zimmermann Categorizing Value Co-Creation in Service Systems using the Meta-Service Construct
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Tierney, Karpen, Westberg The influence of service employee institutional work on consumer brand-related practices and brand meaning cocreation
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Tana, Breidbach, Turpin Cryptocurrencies and Service Ecosystem Transformation
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Zagel, Grimm Using Modular Method Cards for Competency-Oriented Teaching in Academia
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Amitrano, Bifulco Changing role of suppliers-customers and smart technologies: a systematic review on energy management
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12.00 – 13.00
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Parallel Sessions
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Sala Azzurra
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Sala Pinetina
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Sala Agrumi
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Sala Regina
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Service ecosystems
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Health and wellbeing
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Service and Technologies
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Value proposition
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Chair: Wojtek Cellary
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Chair: Daniela Sangiorgi
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Chair: Charles Hofacker
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Chair: Marco Ferretti
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Trischler, Johnson, Kristensson How the service ecosystems lens supports valuable user innovations
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Spurrell, Araujo, Proudlove Five Principles to Support Value Based Healthcare
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Nuutinen, Valkokar, Malmelin, Nyblom Beyond Industry 4.0 – seeking for the philosopher's stone
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Sorrentino, Del Chiappa, Ferretti, Risitano The value of perceived servicescape in the leisure cruise experience
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Barile, Piciocchi, Saviano, Bassano, Pietronudo, Spohrer Towards a new logic of value co- creation in the digital age: Doing more and agreeing less
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Chen, Dodds, Finsterwalder, Witell, Falter, Garry, Cheung, Snyder, McColl- Kennedy Psychological Ownership and Co-created Wellbeing
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Carotenuto, Ng The perception of value and worth of personal data: a HAT case study
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Del Vecchio, Gargiulo, Bifulco An omnichannel approach for value proposition
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Cellary, Freund, Kwan, Leitner, Spohrer Advanced Technologies Impact on Service Innovation: A Human-Side of Service Engineering Perspective
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Sangiorgi, Carrera, Lucchi Co-Designing Innovation Labs For Service Ecosystem Change – The case of mental Healthcare Co-Labs
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Holmqvist, Alcalá, Bouvier Towards an Understanding of Value in the Servicescape
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Nussipova The evolution of emerging technologies’ value propositions: the case of AR/VR |
13.00 – 14.00
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Lunch
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13.00 – 14.00
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Poster session
Ponsignon, Holmqvist – Experiential value-in-use: The case of Cognac Ojuri, Pryke, Mills – Don’t make value co-creation ambiguous, social networks simplify it Ketonen-Oksi – Exploring the importance of value cocreation as a means to develop corporate futures orientation
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14.00 – 15.00
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Parallel Sessions
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Sala Azzurra
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Sala Pinetina
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Sala Agrumi
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Sala Regina
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Market shaping Practices
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Value in use
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Service Ecosystems and Design
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Higher Education
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Chair: Suvi Nenonen
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Chair: Michael Kleinaltenkamp
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Chair: Sven Laudien
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Chair: Montserrat Diaz-Mendez
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Gosling, Richard Market Practices: Insights into Market Evolution and Market Actor Motivation to Conform
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Prohl, Kleinaltenkamp Value-in-use Management Measures and Effects in Solution Business
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Laudien, Clauss, Fibitz Understanding the Linkage Between (Mass) Customization And Value Architecture Design
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Chauhan Future of University: A Service Science Perspective
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Fehrer, Alexander, Conduit, Jaakkola, Plewa Actor Engagement Practices in Market Shaping
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Sahhar, Henseler, Loohuis How Service Providers Manage the Customer’s Service Value Experience throughout the Customer Journey: A Multiple Ethnographic Study
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Mason, Ciani, De Nisco, Napolitano, Oduro A Segmentation Approach to Country Image. A study on Perception of Italy across seven Emerging Market
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Diaz-Mendez, Paredes-Escobar, Quero-Gervilla Value co- creation in education: analyzing students’ and teachers’ role in the higher education ecosystem through a Service-Dominant Logic approach
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Russo Spena, Mele, Pels, Carotenuto Market Innovation through Blockchain
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Hartwig, Jacob Offering value-in-use: what can a marketer do? A case study research in the field of mobility services
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Korper, Holmlid, Patrício Change in meaning and service innovation: a design research contribution to the S-D logic
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Gardner Leader Recruiting and the T-model
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15.00 – 16.00
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Parallel Sessions
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Sala Azzurra
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Sala Pinetina
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Sala Agrumi
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Sala Regina
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Service ecosystems & Design
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Institutions and Co-creation
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University and Innovation
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Value Co-creation and Co-destruction
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Chair: Debora Sarno
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Chair: Jim Röndell
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Chair: Maria Josè Quero-Gervilla
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Chair: Dooren Pick
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Razmdoost, Alinaghian Temporal Nature of Value Cocreation: Institutional Work and Resource Reconfiguration
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Quero-Guervilla, Díaz- Méndez, Gummesson Co- Patenting And Co-Ownership As Drivers For University Business Innovating The case of public universities in Spain
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Pick (Co-)Destruction of value in the bike-sharing industry – Phenomenon and implications for sharing services
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Tossavainen, Luojus Service Logics and Service Design Intertwine in the New Management Competences
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Taillard, Muniz, Schau Co- creation as Institutional Work at Lego
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Angrisani The Social Side of Innovation In The Case of an “Engaged” University Hub
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Shukla, Singh Value Co-creation and Co-destruction in Buyer-Seller Relationships in BOP Service Ecosystems
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Koskela-Huotari, Vink Social Structures As Design Materials: The Iceberg Framework Of Service Ecosystem Design
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Röndell, Ekman, Jonas, Maglio, Reynolds Value co- creation through resource integration: The Role of the ‘Institutional Solution Space’
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Greco, Tregua, Mele University-Based Accelerators For Start-Up And Their Impact On The Ecosystem
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Möhring, Dacko, Gehrig, Keller, Lutz, Schmidt, Winkler Reducing value co-destruction in Tourism. An exploration of consumer strategies to detect fake online service reviews
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16.00 – 16.30
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Coffee Break
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16.30 – 17.30
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Special session (16.30 – 18.00)
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Parallel Sessions
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Sala Azzurra
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Sala Pinetina
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Sala Agrumi
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Sala Regina
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The Future of Health
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Service and Technologies
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Customer Value
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Methodological Challenges in Service Research
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Chair: Janet McColl Kennedy
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Chair: Orlando Troisi
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Chair: Luigi Servadio
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Chair: Marialuisa Saviano
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Reflections by: Janet McColl Kennedy, Cristina Mele, Daniela Sangiorgi, Mark Spurrel, Roberta Massi, Maurizio Venturi, Antonio Greco
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Rai Viable Structures for IT Service Operations Management
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Morioka Customer Experiential Value: Its Antecedents and Outcomes
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Panetti, Ferretti, Parmentola, Sabetta Network structure in an Innovation Ecosystems in service industries. Evidence from the South of Italy
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Abel, Satterfiled Stigma and Motivation: Using the Divergency Model To Identify Perceived Risk Versus Conformity In Ux Research
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Servadio, Mickelsson Dynamic Customer Ecosystems: A Ritual Perspective
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Saviano, Cosimato, Zanda Co-creating Inter- and Transdisciplinary Knowledge for Sustainability: First Insights for the Cosmetic Industry from a Service & Systems View
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Hajinejad, Gauser, Giegler, Koehler Mor(e)ph: embodying business key figures in a data sculpture
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Akaka, Schau The Role of Global Institutions in Service Ecosystems: Servicescapes as Structures of Common Difference
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Formisano, Moretta Tartaglione, Fedele, Cavacece Service, network, systems and complexity theories in banking management research: bibliometric study
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20.00
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Dinner, Hotel Regina Isabella, Lacco Ameno
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