Best paper – Service Science
Help, I’m Lost: The Impact of Phygital Care Experiences on Well-Being
Sien Vaes, Irene Di Bernardo, Jordan Fleissig, Andrew Gallan, Alexandru Maris, and Doaa Talaat
Best paper – Service-Dominant Logic
Cultivating Institutional Composibility: Protecting a Plurality of Logics in Service Ecosystem Design
Josina Vink
Best paper – Systems Theory and Complexity
GenAI as a Driver of Service System Transformation
Valtteri Kaartemo, Judith Helmer, Suvi Nenonen, Daniel Schepis, and Kaj Storbacka
