Best Papers Awards 2013

Best Paper "Value co-creation and changing role of suppliers and customers"

“When trust makes it worse – rating agencies as dis-embedded service-systems in the us financial crisis"

HELGE LOBLER 

Best Paper "The Viable System Approach"

“Beyond virtuality: from engagement platforms to engagement ecosystems”

CHRISTOPH BREIDBACH – ROD BRODIE – LINDA HOLLEBEEK

Best Paper "Service process and engineering"

“Health, cost, prevention and cure – value and value co-creation in public healthcare”

ANU HELKKULA – MIIKA LINNA – CAROL KELLEHER