Evert Gummesson Outstanding Research Award – 2019

THE NAPLES FORUM ON SERVICE

presented to Professor

Professor Michael Kleinaltenkamp

“He has supported the Naples Forum on Service community from its early stages participating with engagement and competence. He has significantly contributed to the development of service culture in various research contexts and in particular in B2B marketing and Management.”

Professor Paul P. Maglio

“He has strongly contributed to the conception and advances of Service Science and to the integration of this research stream within Service Research in general, and specifically with Service Dominant logic.”