| Ahlemeyer Kai |
The Active Customer in Value Co-Creation Processes: The Importance for Companies Using the Example of Energy Cooperatives |
| Andreassen Tor, Del Vacchio Erica |
AI and Emotions: a literature review |
| Angrisani Mariarosalba, Dell’Anno Davide, Hockaday Tom |
Shaping the Scope and Features of an Innovation Community Through a Multiple Case Study |
| As’ad Nabila, Patrício Lia |
Managing Contradictions between “Business as Usual” and Transition Dynamics in Service Ecosystems |
| Badi Sulafa |
How utility sector intermediaries facilitate ESCO market development through value co-creation: A case study of Sharjah Electricity & Water Authority (SEWA), UAE |
| Badinelli Ralph |
Intelligent agents and ecostructuring decisions in service journeys |
| Badr Nabil Georges, Carrubbo Luca, Tanniru Mohan |
Sustainable Services for Healthcare Value Cycle Delivery in the time of Pandemic |
| Bassano Clara, Leitner Christine, Ganz Walter, Satterfield Debra, Piciocchi Paolo, Spohrer James C. |
Insights from T-Shaped Professional (T-SP) Model to support human-machine interaction |
| Ben Letaifa Soumaya, Edvardsson Bo |
Towards an Intra-Ecosystem perspective for Value Co-creation: How Resources are integrated within and across Ecosystems? |
| Botti Antonio, Grimaldi Mara |
Managing emergency through resilience: reinterpreting smart cities as service ecosystems view |
| Bozic Maja, Moretta Tartaglione Andrea |
Scanning of the retail environment in forecasting activities |
| Braz Becker Larissa C., Helkkula Anu, Karpen Ingo, Kleinaltenkamp Michael, Jaakkola Elina, Nuutinen Maaria |
From the individual to the collective: conceptualizing the collective actor experience |
| Bulawa Nicole, Jacob Frank |
More Than a Snapshot: Dynamic Value-in-Use Emergence in E-Services |
| Cavacece Ylenia, Russo Giuseppe |
Healthcare innovation: digitization and citizen participation for service improvement |
| Christ-Brendemühl Sonja, Schaarschmidt Mario |
Fairness Perceptions of Customer Participation in Augmented Reality-Enabled Online Services |
| Ciasullo Maria V., Capolupo Nicola, Romeo Emilia |
Developing a Microsoft Teams usability index in Higher Education Organizations: a Service-Dominant Logic orientation |
| Ciasullo Maria V., Montera Raffaella, Douglas Alexander |
Unveiling value co-creation within the digital servitization business models: Empirical evidence from B2B industrial firms |
| Coviello Antonio |
The role of social media and technology in strengthening the insurance brand |
| Cozzolino Alessandra, Calabrese Mario, Massaroni Enrico |
Logistics service providers offering specialized fine-art logistics solutions: case study analysis |
| D’Auria Anna, Bifulco Francesco |
Smart fruition of archaeological heritage: evidence from great cultural attractors |
| De Marco Salvatore, Storlazzi Alessandra |
Stakeholder Engagement: constitutive practices of value co-creation |
| Dehling Sebastian |
The role of resource asymmetry in coordinating value processes |
| Del Vacchio Erica, Russo Spena Tiziana, Mele Cristina |
Blockchain technology and Service Ecosystem: a focus on Agri-food business |
| Diaz-Mendez Montserrat, Zamora-Ramos Moisés, Quero-Gervilla María J., Chamorro-Mera Antonio |
Higher education (HE) service pollution: attempting against its sustainability |
| Edvardsson Bo, Tronvoll Bård |
Servitization challenges in transforming service ecosystems: An empirical analysis of firms’ responses and a conceptual framework |
| Feddema Kim, Harrigan Paul, Koskela-Huotari Kaisa |
Understanding the ‘resourceness’ of wildlife as a commodity – An institutional, service ecosystem perspective of the exotic pet trade |
| Fehrer Julia, Mullen Molly, Morreale Fabio, Lythberg Billie, Newth Jamie, Wieland Heiko |
Decentralized autonomous organizations (DAOs) for value cocreation in the arts |
| Frosch Markus, Warg Markus |
Leading with Context: Impacts from IAD Framework, Service Science and Service-Dominant Logic |
| Fujikawa Yoshinori, Sishiyama Kohei, Oue Shingo, Suzuki Satoko |
Humans and machines in the emergence of service ecosystems: Addressing false dichotomy by embracing paradox |
| Gargiulo Roberta, Carignani Francesco, Bifulco Francesco |
Social robots in the cultural heritage experience |
| Greco Fabio; Di Bernardo Irene |
‘Silver Starters’: startuppers over 50s. |
| Gummerus Johanna, O’Loughlin Deirdre, Kelleher Carol |
Ambiguous Loss and Value Co-Destruction in Fragmented Service Systems |
| Hogg Johannes, Werner Kim, Griese Kai Michael |
Conceptualizing dynamic and phenomenological value co-creation in event management |
| Holmqvist Jonas, Minina Alisa |
The Changing Role of Service Relationships: Value-in-use across borders |
| Holmqvist Jonas, Royer Jade |
Expanding Value Co-Creation: Value-in-Context in Confucian Cultures |
| Kaartemo Valtteri, Davidian Ken, Eerme Tõnis |
Building legitimacy in the early stages of emergence and institutionalization of service ecosystems |
| Katsifaraki Georgia |
Strategizing in service ecosystems: A Service-Dominant driven, value-based platform |
| Keller Barbara, Möhring Michael, Carrubbo Luca, Caputo Francesco, Schmidt Rainer |
Identifying patterns in Big Data Analytics to enhance value co-creation |
| Kleinaltenkamp Michael, Conduit Jodie, Plewa Carolin, Karpen Ingo O., Jaakkola Elina |
Collective Engagement towards Social Purpose |
| Koskela-huotari Kaisa, Carrubbo Luca, Toli Angeliki M. |
Towards dynamic decision-making in service organizations: insights from systems thinking |
| Koskela-huotari Kaisa, Vink Josina |
From “institutions” to “institutionalized social structures” – bringing a more nuanced understanding of institutions to s-d logic |
| Lappalainen Inka, Aromaa Susanna |
Emerging data-driven service innovation and ecosystem in the construction phase of the smart building |
| Löbler Helge |
The meaning-ladenness of value in Service-Dominant Logic |
| Loia Francesca, Basile Vincenzo, Capobianco Nunzia, Vona Roberto |
A service ecosystems perspective on decommissioning of offshore platforms: highlights by the Italian context |
| Malik Radoslaw |
Service Offshoring: Current Issues and New Research Directions |
| Marzullo Maria Luisa, Di Bernardo Irene, Mele Cristina, Russo Spena Tiziana |
The use of smart technologies to facilitate patient engagement in healthcare services: the Medicinae case study |
| Masè Stefania, Minina Alisa, Smith Jamie |
How Digital Services Are Reshaping the Dating Practice: An Institutional Theory Perspective on the Digital Dating Service Ecosystem |
| Masucci Armando, Megaro Antonietta |
Artificial Intelligence as a driver to enable Healthcare Service Ecosystem viability |
| Meierhofer Juerg, Heitz Christoph, Hannich Frank |
Optimizing service value creation with smart, connected products |
| Mele Cristina, Di Bernardo Irene, Spano Maria, Russo Spena Tiziana |
Customer Journey: A Bibliometric Review and Future Research Agenda |
| Morande Swapnil |
Optimizing circadian rhythm for well-being: Value co-creation using Machine Learning |
| Moretta Tartaglione Andrea, Granata Giuseppe, Cavacece Ylenia |
Complexity in systems thinking and dynamic capabilities framework |
| Paavola Lauri |
Algorithmic technologies in organizing food supply |
| Pasca Maria G., Guglielmetti Mugion Roberta, Di Pietro Laura, Renzi Maria F. |
Gamification and service quality to incentivize shared micro-mobility services in Italy. An empirical study |
| Polese Francesco, Dragoicea Monica, Walletzký Leonard, Carrubbo Luca, Romanovská Františka |
Value co-creation ‘gradients’ in human-machine interactions |
| Polese Francesco, Visvizi Anna, Troisi Orlando, Grimaldi Mara |
Digitalizing value co-creation: how artificial intelligence redefines human-computer interactions in service ecosystems |
| Quero María J., Díaz-Méndez Montserrat, Gummesson Evert |
Balanced Centricity: deinstitutionalizing the arts sector. The case of Patreon open platform |
| Quero María J., Ventura Rafael, Martínez-Martínez Sofía L. |
The mediating role of Univerity-Industry linkages for value co-creation in Engaged Universities |
| Rancati Gaia, Barraza Jorge |
The Effect of Sales Assistant-Customer Interaction on Immersion inside Retail Stores |
| Ranieri Angelo, Russo Spena Tiziana, Tregua Marco, Mele Cristina |
Conversational agents to enact value propositions for an intimate, intelligent, and seamless experience |
| Razmdoost Kamran, Alinaghian Leila, Kutsch Elmar |
Practice Disruption in Service Ecosystems: The Case of K2 2008 Disaster |
| Ruggiero Andrea |
Digital therapeutics in healthcare ecosystem: a systematic literature review |
| Ruggiero Andrea, Laddaga Cesare, Del Vacchio Erica |
Actors’ roles in service robotics ecosystems |
| Ruiz-Alba José L.; Quero María J.; López-Tenorio Pablo J. |
Institutions and customer experience: the role of interfunctional coordination. |
| Sahhar Yasin, Loohuis Raymond, Henseler Jörg |
Illuminating experience’s inception and evolvement: an auto hermeneutic phenomenological inquiry |
| Salgado Maricela, Marcos Esperanza, Vara Juan M., De Castro Valeria, Martin-Peña Maria L. |
Service Design Methodologies. A Systematic Literature Review |
| Saviano Marialuisa, Perillo Claudia |
From Hospital to Home: Service and Systems thinking for effective, efficient and sustainable healthcare |
| Schau Hope J., Akaka Melissa A., Luri Ignacio |
Codifying Brand Practices in Service Encounters |
| Schmidt Rainer, Dacko Scott, Moehring Michael, Keller Barbara, Zimmermann Alfred |
AI-based Value Co-Creation in Tourism |
| Schmidt Rainer, Zimmermann Alfred, Moehring Michael, Keller Barbara, Alt Rainer |
Value Co-Creation on Assistant Platforms |
| Schmudde Ulrich, Sorensson Anna |
Co-creating value net for shadow destinations in Sweden |
| Sebastiani Roberta, Anzivino Alessia |
Institutions and actors’ interactions in the new normal era |
| Shoji Masato, Taguchi Takachi |
Investigation on Structure of Service Ecosystem: Japanese Enthusiasts studies from Serviceology |
| Shulga Lenna, Busser James A. |
Co-Creation: The More We Contribute – The More We Value |
| Siddike Md A.K., Akaishi Rei |
Anatomy of value co-creation: case of local goverments in japan for covid-19 responses |
| Siddike Md A.K., Hidaka Kazuyoshi |
Role of informal institution in bop economy: a service-dominant logic view |
| Storbacka Kaj, Jaakkola Elina, Nenonen Suvi, Alexander Matthew |
Conceptualizing Actor Engagement Management |
| Taillard Marie, Schau Hope |
Institutional Work on Platform Business Models |
| Testa Mario, Santini Cristina, Caraher Martin |
The evolution of the Circular Economy applied to Food Loss and Waste issue: the Spiral Economy 4.0 perspective |
| Tossavainen Päivi |
The T-shaped professionals’ education strategies for service innovation |
| Tossavainen Päivi, Kaartti Virpi |
Curriculum as a value proposition to support the transitioning of business and society |
| Toufaily Elissar |
Ecosystem Wellbeing and Resilience: Lessons From Crisis Management in Service Organizations |
| Tuominen Tiina, Mele Cristina, Edvardsson Bo, Reynoso Javier |
The role of smart technology in shaping value co-creation routines. A study of service ecosystem change |
| Ungaro Veronica, Di Pietro Laura, Renzi Maria F., Guglielmetti Mugion Roberta, Pasca Maria G. |
Transformative Service Research: a systematic literature review |
| van Strien Jeroen, Sahhar Yasin, van Fenema Paul C. |
Ready to Pair? Understanding Pre-negotiation Supplier Engagement in the Context of Performance-Based Contracting |
| Vestertė Jurga, Skačkauskienė Ilona |
Towards a decision support framework for service modularisation |
| Walletzký Leonard, Carrubbo Luca, Buhnova Barbora, Bayarsaikhan Odonchimeg |
Conceptual model of Smart Services. How to understand the structure of services in Smart City |
| Watanabe Kentaro |
Avatar-mediated service encounter and its impact after COVID-19 |
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| Doctoral Workshop |
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| PARTICIPANTS |
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| Del Vacchio Erica, University of Naples “Federico II”, Italy |
“Blockchain: main paths to create a value service innovation” |
| Elo Jenny, University of Jyväskylä, Finland |
“Value Co-Creation in Continuous Cyber-Physical Service Innovation” |
| Feddema Kim, UWA Business School, The University of Western Australia |
“Understanding the role of online communities in wildlife trade” |
| Genc Tugce Ozgen, University of Strathclyde, UK |
“Margin To Mainstream: Using Engagement to Change Entrenched Consumption Practices around Food Waste” |
| Katsifaraki Georgia, University of Cyprus, Greece |
“A study of complex transaction phenomena related to actor’s cocreation within modern market ecosystems” |
| Laddaga Cesare, University of Naples “Federico II”, Italy |
“The impact of emerging technologies on the cultural industry" |
| Landry Mikèle, University of Fribourg, Switzerland |
“Value co-creation and customer well-being in service ecosystems” |
| Morande Swapnil, University of Naples, Italy |
“Augmenting Psychosomatic Health Using Artificial Intelligence: Wellbeing Practices in Healthcare Ecosystem” |
| Ranieri Angelo, University of Naples “Federico II”, Italy |
“Customer Experience in the age of Artificial Intelligence: challenges and opportunities in the retail business” |
| Ruggiero Andrea, University of Naples “Federico II”, Italy |
“Robotics in healthcare: The role of social and service robots in fostering well-being”
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