Service Science,

Vol. 6, No. 2, ISSN 2164-3962

http://pubsonline.informs.org/toc/serv/6/2

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Managing Service Quality,

Vol. 24, No. 6, ISSN 0960-4529

http://www.emeraldinsight.com/toc/msq/24/6

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Journal of Business Market Management,

Vol. 6, No. 4, urn:nbn:de:0114-jbm-v6i4.691

http://www.jbm-online.net/index.php/jbm/issue/view/24

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Journal of Service Theory and Practice

Vol. 25, No.2, ISSN 2055-6225

http://www.emeraldinsight.com/toc/jstp/25/2 

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